Whether you work for a for profit organization, a non profit or a hybrid organization there will always be a need to monitor the progress of the services your organization offers and to measure the outcomes of your program.  Are you serving the public you intended to serve? Are you reaching all the people you are targeting? Are you offering services in the quantity and quality you had anticipated? Are you seeing any changes in knowledge, attitudes or behavior among the public you are targeting? Are there any unexpected outcomes as a result of the services you are offering?  These are some of the questions participants will learn to ask in this course and find ways to answer at their own work places.